Free Shipping

We offer free standard shipping on all orders over $100 USD within the United States.

Orders below $100 USD will be charged shipping fees at checkout based on the destination and shipping method selected.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Please note that processing times may be longer during holidays, promotional periods, or high-volume seasons.

Shipping Times

Estimated delivery times:

• Standard Shipping: 7–10 business days

• Expedited Shipping: Available at checkout (additional charges apply)

Delivery times are estimates and are not guaranteed.

Shipping Destinations

We currently ship within the United States. For international shipping inquiries, please contact our customer support team before placing your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Vaela is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

Once a package has been handed over to the carrier, delivery times are subject to the carrier's operations. If your shipment is significantly delayed or appears lost, please contact us and we will assist in working with the carrier to investigate the issue.