Privacy Policy

1. Introduction

Welcome to Vaela ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide when visiting our website and using our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Business Information

  • Company name
  • Business address
  • Tax identification information
  • Business contact details

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

Order Information

  • Products purchased
  • Order history
  • Payment details (processed securely through third-party payment providers)

Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Verify wholesale accounts
  • Improve our products and services
  • Send order updates and transactional communications
  • Send promotional emails (you may opt out at any time)
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties including:

  • Payment processors
  • Shipping carriers
  • Technology and website service providers
  • Marketing service providers
  • Legal or regulatory authorities when required by law

These parties only receive the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Support marketing and advertising efforts

You may manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of internet transmission or electronic storage is completely secure.

7. Email Communications

By providing your email address, you may receive:

  • Order confirmations
  • Shipping notifications
  • Customer service communications
  • Marketing and promotional messages

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of certain marketing communications

To exercise these rights, please contact us.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.