At Vaela, we are committed to providing high-quality products to our wholesale partners. Due to the nature of our business, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or refunds for any products purchased through our website unless otherwise required by applicable law.

Please review all product details, quantities, sizes, colors, and shipping information carefully before placing your order.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect merchandise, please contact us within 3 business days of delivery at sales@vaela.com.

To assist with your claim, please provide:

• Your order number

• Photos of the item(s)

• Photos of the packaging

• A brief description of the issue

Claims submitted after the reporting period may not be eligible for review.

Order Cancellations

Orders may not be canceled once they have been processed or shipped.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: sales@vaela.com

Thank you for choosing Vaela.